Data Deletion

1. Deleting from within the app

Sign in and choose "Delete account" in the Settings section. Once confirmed, the process starts automatically.

This is the fastest route — deletion is queued immediately.

2. Deleting by request

If you cannot sign in, send a deletion request to the email address below. Include your registered phone number so we can verify your identity.

We respond within 5 business days of receiving the request and start the process.

3. Disconnecting Instagram

If you only want to disconnect Instagram without deleting your account, use "Disconnect" in the Accounts section of the platform.

You can also do this from Instagram's side: Facebook settings → "Business Integrations" → FastSell → "Remove". After that we receive no new comments or messages.

4. What is deleted

When you delete your account, the following is permanently removed:

• —Your account details — name, phone, email, company information.
• —The Instagram access token and all records of connected accounts.
• —Your AI provider key.
• —All conversations, message history, and captured leads.
• —Automation rules, product catalogue, and settings.

5. What is retained

Accounting and tax records (payment receipts, invoices) are kept for the period required by law. They contain the minimum information needed for identification.

Security logs are kept for 90 days and then deleted automatically.

6. Timeline

Once a request is confirmed, all data is permanently removed from live systems and backups within 30 days.

You receive a confirmation when the process completes. Deleted data cannot be restored.